- What does OpenAI Ads Feed & Pixel do?
- It syncs your Shopify catalog into an OpenAI Ads-compatible CSV, hosts that feed at a private HTTPS URL, and helps you set up Pixel and Conversions API measurement for ChatGPT Ads.
- Is it an official OpenAI app?
- No. It is built by Esafqa. It is not an official OpenAI product, partner program, or endorsement.
- Does the app modify my Shopify products?
- No. Catalog sync and feed generation read product and variant data. They do not edit your Shopify products, theme.liquid, or customer records.
- How do I add my product feed to OpenAI Ads?
- Copy the Hosted Feed URL from Home or the Setup guide, then add it as a hosted URL feed in OpenAI Ads Manager.
- How many feed items are included on Free?
- Free includes up to 500 feed items, one operational Feed Profile, and manual feed generation.
- What does Pro include?
- Pro is $9.99/month and includes multiple Feed Profiles, automatic feed schedules, and no commercial item-count cap imposed by our plan.
- What happens when I downgrade?
- Existing Feed Profiles, snapshots, history, and configuration stay. Extra Pro profiles lock, their hosted URLs return 404, schedules stop, and Free returns to one operational profile and 500 feed items.
- Why is a product excluded?
- A product is excluded when it has a blocking issue, is not eligible for the selected Feed Profile, or a stored exclusion applies. Suggestions alone do not exclude it.
- What is the difference between a blocking issue and a suggestion?
- A blocking issue prevents the item from being included. A suggestion is optional quality feedback. Suggestions do not necessarily make a product ineligible.
- Do I need an OpenAI Ads API key?
- You need an Ads API key to connect Pixel and Conversions API measurement. The hosted product feed can still be generated and copied without it.
- How do I enable the Theme App Embed?
- Open Pixel & Analytics or the Setup guide, choose Enable app embed, turn the embed on in the Shopify theme editor, and save. Do not paste tracking code into theme.liquid.
- Which conversion events are supported?
- Product View, Add to Cart, Checkout Started, and Purchase.
- Does the app collect customer name, email, phone or address?
- No. The app does not collect or store customer name, email, phone, or address.
- How do I contact support?
- Email mosa.alhelo@gmail.com or chat on WhatsApp using the in-app support button or the Support page.